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Privacy Policy & Terms of Service

ZERO2MUSCLE PROTECTION- Legal Disclaimer

The information provided by ZERO2MUSCLE PROTECTION through SMS, phone, email, website forms, or any other communication channel is for general customer service and appointment‑related purposes only. While we strive to provide accurate and timely information, we make no guarantees regarding completeness, accuracy, or reliability.

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ZERO2MUSCLE PROTECTION is not liable for any damages, delays, missed messages, or service interruptions caused by carrier issues, technical failures, or user device limitations. Customers are responsible for ensuring that their contact information is accurate and that they have the ability to receive SMS messages.

Nothing in this Privacy Policy creates a contractual obligation beyond what is required by applicable law. By engaging with our services or providing your contact information, you acknowledge and agree to this disclaimer and the terms outlined in this policy.

ZERO2MUSCLE PROTECTION- Privacy Policy
(SMS & Customer Data) 

ZERO2MUSCLE PROTECTION (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, store, and protect personal information, including data collected through SMS communications, online forms, and service interactions.

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1. Information We Collect

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We may collect the following types of information:

  • Contact Information: Name, phone number, email address, and physical address.

  • Vehicle Information: Make, model, year, condition, and service history.

  • Appointment & Service Data: Booking details, service selections, and communication preferences.

  • SMS Interaction Data: Messages sent to or received from our business, including confirmations, reminders, inquiries, and service updates.

  • Website & Form Submissions: Information submitted through www.zero2muscle.com or other digital platforms.

We do not sell or share customer data with third‑party marketers.

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2. How We Use Your Information

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We use customer information solely for business‑related purposes, including:

  • Scheduling and confirming appointments

  • Providing service updates and technician notifications

  • Responding to customer inquiries

  • Sending reminders, directions, or pickup notifications

  • Processing payments and service records

  • Improving customer experience and service quality

  • Sending review requests or follow‑up messages

  • Internal record‑keeping and operational needs

SMS messages may include:

  • Appointment confirmations

  • Service reminders

  • Directions or location assistance

  • Cancellations or rescheduling notices

  • Customer support responses

  • Review or feedback requests

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3. SMS Communications & Consent

By providing your mobile number, you consent to receive SMS messages from ZERO2MUSCLE PROTECTION related to:

  • Appointments

  • Service updates

  • Customer support

  • Business operations

Message frequency varies based on customer interaction.

Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message.

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4. How We Protect Your Information

We implement reasonable administrative, technical, and physical safeguards to protect customer data from unauthorized access, disclosure, or misuse. This includes:

  • Secure data storage

  • Limited employee access

  • Encrypted communication channels where applicable

While we take strong measures to protect your information, no system is 100% secure.

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5. Data Sharing

We do not sell, rent, or trade customer information.

We may share data only with trusted service providers who assist with:

  • Appointment scheduling

  • SMS delivery

  • Payment processing

  • Website hosting

These providers are required to protect your information and use it only for authorized business purposes.

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6. Data Retention

We retain customer information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal or regulatory requirements

You may request deletion of your data at any time, subject to legal obligations.

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7. Your Rights

Customers may request:

  • Access to their personal information

  • Corrections to inaccurate information

  • Deletion of stored data (where legally permitted)

  • Changes to communication preferences

To submit a request, contact us at: Email: Info@zero2muscle.com Phone: (210) 761‑6849

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8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated “Last Updated” date.

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9. Contact Information

For questions about this Privacy Policy or your data, contact:

ZERO2MUSCLE PROTECTION www.zero2muscle.com Info@zero2muscle.com (210) 761‑6849

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ZERO2MUSCLE PROTECTION- Terms of Service

These Terms of Service (“Terms”) govern your use of services provided by ZERO2MUSCLE PROTECTION (“we,” “our,” or “us”), including auto detailing, ceramic coating, window tinting, paint protection film, sanitation services, and all related communication channels such as SMS, phone, email, and online booking.

By scheduling an appointment, using our website, or communicating with us, you agree to these Terms.

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1. Services Provided

ZERO2MUSCLE PROTECTION offers:

  • Auto detailing

  • Ceramic coating

  • Window tinting

  • Paint protection film (PPF)

  • Vehicle sanitation and odor removal

  • Additional automotive appearance services

Service availability may vary based on scheduling, technician availability, and vehicle condition.

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2. Appointments & Scheduling

  • Appointments may be scheduled online, by phone, SMS, or in person.

  • Customers are responsible for providing accurate contact information.

  • We reserve the right to reschedule or cancel appointments due to weather, emergencies, or operational needs.

  • Missed appointments may be subject to cancellation fees or rescheduling limitations.

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3. Customer Responsibilities

Customers agree to:

  • Provide accurate vehicle information

  • Remove personal belongings before service

  • Disclose any pre‑existing damage or concerns

  • Ensure the vehicle is accessible at the scheduled time

  • Follow aftercare instructions for coatings, tint, and PPF

We are not responsible for items left inside the vehicle.

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4. Payments & Refunds

  • Payment is due at the time of service unless otherwise agreed.

  • Deposits may be required for certain services (e.g., ceramic coating, PPF).

  • Deposits are non‑refundable but may be transferred to a new appointment if rescheduled with adequate notice.

  • Refunds are issued only in accordance with our service guarantee and at our discretion.

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5. SMS Communications

By providing your phone number, you consent to receive SMS messages related to:

  • Appointment confirmations

  • Reminders

  • Service updates

  • Directions or arrival assistance

  • Cancellations or rescheduling

  • Customer support

  • Review requests

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6. Service Results & Limitations

While we strive for the highest quality results:

  • Outcomes may vary based on vehicle condition, age, paint quality, and environmental factors.

  • Ceramic coatings, tint, and PPF require proper aftercare; failure to follow instructions may void warranties.

  • We do not guarantee permanent removal of stains, scratches, oxidation, or defects beyond the limits of the service selected.

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7. Damage Liability

ZERO2MUSCLE PROTECTION is not responsible for:

  • Pre‑existing damage

  • Mechanical or electrical issues unrelated to our services

  • Damage caused by aftermarket modifications

  • Items left inside the vehicle

Any damage claims must be reported before leaving the premises.

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8. Website & Online Booking

By using our website or booking system, you agree not to:

  • Misuse or attempt to disrupt the website

  • Submit false information

  • Attempt unauthorized access to systems or data

We may update website content at any time without notice.

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9. Data Collection & Privacy

We collect customer information for business purposes only, including scheduling, communication, and service delivery.

For full details, please review our Privacy Policy , which governs how we collect, store, and protect customer data.

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10. Changes to Terms

We may update these Terms at any time. Updated versions will be posted on our website with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated Terms.

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11. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the appropriate courts located in Bexar County, Texas.

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12. Contact Information

For questions regarding these Terms:

ZERO2MUSCLE PROTECTION www.zero2muscle.com Info@zero2muscle.com (210) 761‑6849

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